Return Policy

We want you to feel confident ordering from The Lips For Me. Because cosmetics are personal-use products, our return policy is designed to protect both product quality and customer safety.

14-Day Return Window

You may request a return within 14 days of delivery for products that are unopened, unused, and in their original condition and packaging.

To start a return, contact info@thelipsforme.com before sending anything back. Returns sent without authorization may not be accepted.

Opened or Used Cosmetics

For hygiene and safety reasons, opened, used, swatched, or otherwise unsealed cosmetic products are not eligible for return.

Return Shipping

For approved returns that are not related to damage, defect, or an incorrect item, the customer is responsible for return shipping. We will provide the approved return instructions and destination after your request is reviewed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery. Please include your order number and clear photos or video showing the issue and, when relevant, the packaging. We will review the claim and, when approved, arrange an appropriate replacement or refund.

Incorrect Address or Failed Delivery

Orders returned because of an incorrect or incomplete shipping address, refusal, or failed delivery attempts are not eligible for a refund.

Refunds

Once an approved return is received and accepted, we will confirm the outcome by email. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit.

Cancellations

Cancellation may be possible only before production or printing begins. Once an order has entered production, printing, or preparation for shipment, it cannot be cancelled. Contact us promptly at info@thelipsforme.com if you need to request a cancellation.